Shipping Policy
Shipping Policy — Maison Aurel
At Maison Aurel, we aim to deliver your order quickly, safely, and with care.
Below you’ll find all information regarding our shipping process, estimated delivery times, and handling procedures.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next working day.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your parcel every step of the way.
2. Estimated Delivery Times
Delivery times may vary depending on your location.
Below are our standard estimates:
| Region | Estimated Delivery Time |
|---|---|
| Netherlands & Belgium | 6–10 business days |
| Europe (EU countries) | 7–15 business days |
| United Kingdom | 7–12 business days |
| United States | 6–12 business days |
| Australia | 7–12 business days |
| Rest of the World | 7–15 business days |
Please note that unforeseen circumstances such as customs checks or courier delays may affect these estimates.
3. Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking details.
Tracking updates may take 24–48 hours to appear after dispatch.
If your tracking link doesn’t show movement, please allow some time — your package is on its way!
4. Shipping Costs
Shipping costs are displayed at checkout and depend on your delivery location.
Maison Aurel may occasionally offer free shipping promotions, which will be clearly communicated on our website.
5. Customs, Duties & Taxes
For international orders outside the European Union, import duties and taxes may apply.
These fees are determined by your local customs authority and are the responsibility of the customer.
Maison Aurel cannot be held responsible for delays caused by customs processes.
6. Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact us at support@maison-aurel.com.
We will immediately contact our courier partners to locate your package and offer a suitable solution — either a replacement or a refund.
7. Incorrect Address Information
Please double-check your shipping address when placing an order.
Maison Aurel is not responsible for orders shipped to incorrectly provided addresses.
8. Partial Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.
You will always receive tracking information for each package.
9. Questions About Shipping?
If you have any questions or special delivery requests, don’t hesitate to contact us:
📧 support@maison-aurel.com
Last updated: October 2025