Terms of Service

Terms of Service — Maison Aurel

Welcome to Maison Aurel. By visiting our website and/or purchasing something from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by Maison Aurel.
Throughout the site, the terms “we”, “us”, and “our” refer to Maison Aurel.
By accessing or using our services, you agree to comply with these Terms of Service.
If you do not agree with any part of the terms, please do not use our website or make a purchase.

2. Products and Availability

All products displayed on our website are subject to availability.
We make every effort to accurately display colours, textures, and sizes, but cannot guarantee that your screen’s display perfectly represents the product’s appearance.
Maison Aurel reserves the right to discontinue or modify any product at any time without prior notice.

3. Pricing and Payments

All prices are listed in euros (€) and include applicable VAT unless otherwise stated.
We reserve the right to update prices at any time.
Payments are processed securely through Shopify Payments, PayPal, Klarna, or other approved payment providers.
You agree to provide current, complete, and accurate billing and shipping information for all purchases.

4. Shipping and Delivery

Orders are processed within 1–2 business days after payment confirmation.
Delivery times vary by region and are indicated on our Shipping Policy.
Maison Aurel is not responsible for delays caused by customs, postal services, or unforeseen circumstances beyond our control.

5. Returns and Refunds

We want you to love your purchase.
If you are not fully satisfied, you may return your item within 30 days of delivery in accordance with our Refund Policy.
Returned items must be unused, in their original condition, and include all packaging and accessories.

6. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.
We take privacy seriously and process all customer information in accordance with the General Data Protection Regulation (GDPR).

7. Prohibited Uses

You are prohibited from using this site or its content:

  • For any unlawful purpose;

  • To solicit others to perform illegal acts;

  • To violate intellectual property rights;

  • To upload malicious code or interfere with security features of the website.

Violation of these terms may result in termination of your account or access.

8. Intellectual Property

All content on the Maison Aurel website — including images, text, graphics, and logos — is owned or licensed by Maison Aurel and protected under copyright law.
You may not reproduce, distribute, or exploit any content without prior written consent.

9. Limitation of Liability

Maison Aurel shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the purchase price of the product involved.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of The Netherlands.
Any disputes will be resolved under Dutch jurisdiction.

11. Contact Information

For questions regarding these Terms of Service, please contact us at:
📧 support@maison-aurel.com

Last updated: October 2025